Shipping and Returns

At Robin Baron Design, we are committed to ensuring a smooth delivery experience for all of our customers. While we include the expected lead time listed on the product page, some orders may take longer than anticipated due to reasons that are beyond our control, particularly due to the ongoing impact of the Covid-19 pandemic. We are doing our best to ensure all orders reach you safe and sound as soon as possible – please reach out to customer service if you have any questions, and we will be more than happy to assist you.

 

Standard Shipping

We are proud to offer FREE standard shipping on all parcel orders above $150 within the contiguous United States of America. For orders totaling $150 or less, your shipping charges will be calculated directly in cart.

Standard Shipping deliveries are no-signature packages, right to your front door or mailbox. Orders are typically delivered by FedEx Ground Delivery.

 

Curbside Freight Shipping

For some furniture and larger products, Curbside Freight shipping is required. We utilize our strong network of freight providers to find the best possible price for you.

Curbside Freight includes a scheduled, curbside delivery, signature required. When your order is ready to ship, someone from one of our 3rd party shipping companies will contact you to schedule the delivery.

 

Premium Shipping

For some furniture and other large or oversized items, Premium White Glove Delivery is required to guarantee the safety of your purchase. For some products, you may also choose to upgrade to our Premium White Glove Delivery service. We source competitive rates from our extensive network of White Glove providers to provide the best price to you.

Our White Glove Delivery providers will bring the item into your home, unpack and unwrap the item(s), move it into place, and remove all packaging. They are unable to perform assembly or make any modifications to furniture in your home. We work with a number of White Glove Delivery services that may have slightly different requirements – you will be informed of this prior to delivery. 

When your item is ready to ship, you will be contacted to schedule a delivery window to receive your order. Please make sure the space for the product is cleared before the delivery window.

For your safety, and the safety of our delivery people, please make sure to wear a mask and provide your White Glove Delivery service providers adequate social distancing to ensure everyone is safe and protected during your delivery.

If you have any questions, please contact customer service. To read our full Shipping Policy, please click here.

 

Merchandise Returns

We want your return experience to be as seamless as possible! If you’d like to return Merchandise that is eligible for returns, simply email our Returns Department at customerservice@robinbarondesign.com to obtain a Return Merchandise Authorization ("RMA") number and slip before shipping your product back to us. We can not accept returns of any type without an RMA number and slip.

Except for any Merchandise designated on our Website as custom, final sale, or non-returnable or any Merchandise that ships via freight, we will accept a return of the Merchandise for a refund of your purchase price, less the original Shipping and Handling costs charged to you, provided such return is made within five (5) days of delivery with valid proof of purchase and provided such Merchandise is returned unused and in its original condition. All parcel items must be shipped back securely within their original packaging, including all inner and outer protective materials.

We do not offer refunds on any custom merchandise or any merchandise designated on this site as non-returnable or final sale. In addition, we are unable to accept returns on freight deliveries. Once a freight-delivered item is inspected, approved of, and signed for, the product will not be returnable. Please examine the delivery thoroughly on receiving it and understand this when you sign off on your delivery.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss or damage during shipment of the item you are returning. We recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Refunds are typically processed within approximately seven (7) business days of our receipt of your Merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Website.

For defective merchandise returns, please contact us at customerservice@robinbarondesign.com

If you have any questions, please contact customer service. To read our full Returns/Refund Policy, please click here.

ROBINISM

“Confidence begins at home.”